Interface InteractionTrait

Contract implemented by Interaction that describes the full API surface for managing a contact center interaction. Covers the complete lifecycle from acceptance through wrap-up, as well as call controls, transfer operations, conference management, viewer controls, event subscriptions, and interaction metadata.

Consume this interface when you need to reference the Interaction API shape without coupling to the concrete Interaction class (e.g., in test doubles or adapters).

See

Interaction

interface InteractionTrait {
    currentStatus: InteractionStatus;
    interactionId: string;
    communicationType: InteractionCommType;
    communicationSubType: InteractionCommSubType;
    customer: Customer;
    queueDetails: QueueDetails;
    startTime: Date;
    isMuted: boolean;
    isHold: boolean;
    isElite: boolean;
    engagementId: string;
    initialCommunicationType: InteractionCommType;
    initialCommunicationSubType: InteractionCommSubType;
    endTime?: Date;
    routingDetails: RoutingDetails;
    ownerDetails?: OwnerDetails;
    subject: string;
    notes: string;
    customFields: Record<string, unknown>;
    classificationType?: ClassificationCode;
    classificationResult?: ClassificationCode;
    canAccept(): boolean;
    accept(): Promise<void>;
    canReject(): boolean;
    reject(): Promise<void>;
    disconnectCall(): Promise<void>;
    canClose(): boolean;
    close(resolutionStatus: ResolutionStatus): Promise<void>;
    canComplete(): boolean;
    complete(): Promise<void>;
    setNotes(notes: string): Promise<void>;
    setSubject(subject: string): Promise<void>;
    canSetSubject(): boolean;
    mergeCustomFields(fields: Record<string, unknown>): Promise<void>;
    getTransferableUsers(
        options?: GetTransferableUsersParams,
    ): Promise<TransferableUsersPage>;
    getTransferableQueues(
        options?: GetTransferableQueuesParams,
    ): Promise<TransferableQueuesPage>;
    mute(): Promise<void>;
    unmute(): Promise<void>;
    holdCall(): Promise<void>;
    resumeCall(): Promise<void>;
    subscribe<T extends InteractionEventType>(
        eventName: T,
        handler: InteractionEventHandler<T>,
    ): string;
    unsubscribe(eventName: InteractionEventType, handlerId: string): void;
    unsubscribeAll(): void;
    blindTransfer(options: BlindTransferOptions): Promise<void>;
    isOwner: boolean;
    isConsultTarget: boolean;
    sendDtmf(digit: string): void;
    canSendDtmf(): boolean;
    canMute(): boolean;
    canUnmute(): boolean;
    canHold(): boolean;
    canResume(): boolean;
    canTransfer(): boolean;
    canWrapUp(): boolean;
    wrapUpDeadline?: number;
    canExtendWrapUp(): boolean;
    extendWrapUp(): Promise<void>;
    canResolve(): boolean;
    canUnresolve(): boolean;
    canBlindTransfer(): boolean;
    canExternalBlindTransfer(): boolean;
    canAttendedTransfer(): boolean;
    canExternalAttendedTransfer(): boolean;
    canConference(): boolean;
    canCancelTransfer(): boolean;
    canCompleteTransfer(): boolean;
    canCancelConference(): boolean;
    canCompleteConference(): boolean;
    canDisconnectCall(): boolean;
    canSetNotes(): boolean;
    canMergeCustomFields(): boolean;
    setClassificationType(classification: ClassificationCode): Promise<void>;
    setClassificationResult(classification: ClassificationCode): Promise<void>;
    canSetClassification(): boolean;
    transferDetails?: TransferDetails;
    attendedTransfer(options: AttendedTransferOptions): Promise<void>;
    cancelTransfer(): Promise<void>;
    completeTransfer(): Promise<void>;
    conference(): Promise<void>;
    cancelConference(): Promise<void>;
    completeConference(): Promise<void>;
    isViewer(): boolean;
    getViewers(): Viewer[];
    currentViewingState: CurrentViewingState | undefined;
    canLeaveCall(): boolean;
    canJoinCall(): boolean;
    canLeave(): boolean;
    leaveCall(): Promise<void>;
    joinCall(): Promise<void>;
    leave(): Promise<void>;
    canBarge(): boolean;
    canUnbarge(): boolean;
    barge(): Promise<void>;
    unbarge(): Promise<void>;
    canCoach(): boolean;
    coach(): Promise<void>;
    canClaimOwnership(): boolean;
    claimOwnership(): Promise<void>;
    sendMessage(request: ChatMessageRequest): Promise<MessageIdentifier>;
    canSendMessage(): boolean;
    getMessages(options?: GetMessagesOptions): MessagesIterator;
    canGetMessages(): boolean;
}

Implemented by

Interaction

Index

Properties

currentStatus

currentStatus: InteractionStatus

The current status of the interaction.

interactionId

interactionId: string

The unique identifier for this interaction.

communicationType

communicationType: InteractionCommType

The type of communication channel for this interaction.

communicationSubType

communicationSubType: InteractionCommSubType

The sub-communication type of the interaction. Values are channel-specific.

customer

customer: Customer

Information about the customer involved in this interaction.

queueDetails

queueDetails: QueueDetails

Details about the queue this interaction originated from.

startTime

startTime: Date

The timestamp when the interaction started.

isMuted

isMuted: boolean

Whether the current user's microphone is currently muted on this interaction, regardless of role (owner, attended-transfer consult agent, or viewer).

isHold

isHold: boolean

Whether the customer call is currently on hold.

`Readonly`isElite

isElite: boolean

Whether this interaction is routed through Avaya Elite Voice. Set at interaction creation and does not change during the interaction.

`Readonly`engagementId

engagementId: string

Identifier shared by interactions that belong to the same customer journey (e.g. an inbound call followed by a callback). Use this to link related interactions in CRM integrations. Stable for the lifetime of the interaction.

`Readonly`initialCommunicationType

initialCommunicationType: InteractionCommType

The channel the interaction started on. Immutable - does not change even if the interaction's current communicationType switches later (e.g. a chat escalated to a voice call).

`Readonly`initialCommunicationSubType

initialCommunicationSubType: InteractionCommSubType

The sub-communication type the interaction started with. Values are channel-specific. Immutable for the lifetime of the interaction.

`Optional` `Readonly`endTime

endTime?: Date

When the interaction finished wrap-up. undefined while the interaction is still active or in wrap-up.

`Readonly`routingDetails

routingDetails: RoutingDetails

Routing context for the interaction. Empty string means "not populated".

`Optional` `Readonly`ownerDetails

ownerDetails?: OwnerDetails

Identity of the agent currently owning this interaction. Complements isOwner (which only tells you whether you are the owner). undefined when no agent is assigned yet.

subject

subject: string

The subject or title of the interaction.

notes

notes: string

Notes associated with the interaction.

customFields

customFields: Record<string, unknown>

Custom key/value data persisted on the interaction.

Update via mergeCustomFields (it deep-merges; keys not mentioned are preserved).

`Optional`classificationType

classificationType?: ClassificationCode

The selected classification type for this interaction. Describes the reason the customer reached out or the purpose of the interaction.

`Optional`classificationResult

classificationResult?: ClassificationCode

The selected classification result for this interaction. Describes the outcome of the interaction.

isOwner

isOwner: boolean

Whether the current user is the owner of the interaction.

isConsultTarget

isConsultTarget: boolean

Whether the current user is the consulted agent (transfer target) for an in-progress attended transfer. true when the interaction is in ATTENDED_TRANSFER status and this agent's userId matches the transfer target. Viewers can use this to detect that an attended transfer is directed at them and prompt the agent to accept from the new pending interaction.

`Optional`wrapUpDeadline

wrapUpDeadline?: number

Unix timestamp (seconds) when wrap-up expires. Undefined before the interaction enters wrap-up or if no timer is configured.

`Optional`transferDetails

transferDetails?: TransferDetails

Transfer details for the interaction.

`Readonly`currentViewingState

currentViewingState: CurrentViewingState | undefined

The current user's viewing state on this interaction, including audio and Elite mode details. Returns undefined if the current user is not a viewer.

Methods

canAccept

canAccept(): boolean
Whether the agent can accept this interaction.

Returns boolean

accept

accept(): Promise<void>
Accepts the incoming interaction.

Returns Promise<void>
Promise that resolves when the interaction is accepted

canReject

canReject(): boolean
Whether the agent can reject this interaction.

Returns boolean

reject

reject(): Promise<void>
Rejects the incoming interaction.

Returns Promise<void>
Promise that resolves when the interaction is rejected

disconnectCall

disconnectCall(): Promise<void>
Disconnects the call for voice interactions.

Returns Promise<void>
Promise that resolves when the call is disconnected

canClose

canClose(): boolean
Whether the agent can close this interaction.

Returns boolean

close

close(resolutionStatus: ResolutionStatus): Promise<void>
Closes the interaction with a required resolution status.
Parameters
- resolutionStatus: ResolutionStatus
  Whether the interaction was resolved or not
Returns Promise<void>
Promise that resolves when the interaction is closed

canComplete

canComplete(): boolean
Whether the agent can complete this interaction.

Returns boolean

complete

complete(): Promise<void>
Completes and finalizes the interaction.

Returns Promise<void>
Promise that resolves when the interaction is completed

setNotes

setNotes(notes: string): Promise<void>
Sets notes for the interaction.
Parameters
- notes: string
  The notes text to associate with the interaction
Returns Promise<void>
Promise that resolves when notes are saved

setSubject

setSubject(subject: string): Promise<void>
Sets the subject for the interaction.
Parameters
- subject: string
  The subject text to associate with the interaction
Returns Promise<void>
Promise that resolves when the subject is saved

canSetSubject

canSetSubject(): boolean
Whether the agent can update the subject on this interaction.

Only applicable for the owning agent when the interaction is in CONNECTED, ATTENDED_TRANSFER, HOLD, or WRAP_UP status. Returns false for viewers.

Returns boolean

mergeCustomFields

mergeCustomFields(fields: Record<string, unknown>): Promise<void>
Updates the interaction's custom fields. It deep-merges the provided object into the existing customFields record - keys not mentioned are preserved.
Parameters
- fields: Record<string, unknown>
  Custom key/value data to merge into the interaction
Returns Promise<void>
Promise that resolves when the custom fields are saved

getTransferableUsers

getTransferableUsers(
options?: GetTransferableUsersParams,
): Promise<TransferableUsersPage>
Parameters
- Optionaloptions: GetTransferableUsersParams
Returns Promise<TransferableUsersPage>

getTransferableQueues

getTransferableQueues(
options?: GetTransferableQueuesParams,
): Promise<TransferableQueuesPage>
Parameters
- Optionaloptions: GetTransferableQueuesParams
Returns Promise<TransferableQueuesPage>

mute

mute(): Promise<void>
Mutes the current user's microphone on this interaction, regardless of role (owner, attended-transfer consult agent, or viewer).

Returns Promise<void>

unmute

unmute(): Promise<void>
Unmutes the current user's microphone on this interaction, regardless of role (owner, attended-transfer consult agent, or viewer).

Returns Promise<void>

holdCall

holdCall(): Promise<void>
Returns Promise<void>

resumeCall

resumeCall(): Promise<void>
Returns Promise<void>

subscribe<T extends InteractionEventType>(
eventName: T,
handler: InteractionEventHandler<T>,
): string
Subscribes to interaction-related events.
Type Parameters
- T extends InteractionEventType
Parameters
- eventName: T
  The event type to subscribe to
- handler: InteractionEventHandler<T>
  Callback function invoked when the event occurs
Returns string
A handler ID that can be used to unsubscribe

See
InteractionEventType for available event types

unsubscribe

unsubscribe(eventName: InteractionEventType, handlerId: string): void
Unsubscribes from a previously subscribed event.
Parameters
- eventName: InteractionEventType
  The event type to unsubscribe from
- handlerId: string
  The handler ID returned from subscribe()
Returns void

unsubscribeAll

unsubscribeAll(): void
Unsubscribes from all events for this interaction.

Returns void

blindTransfer

blindTransfer(options: BlindTransferOptions): Promise<void>
Performs a blind (immediate, no-consultation) transfer of the interaction. Supports transfer to a queue, a specific agent, or an external phone number.
Parameters
- options: BlindTransferOptions
  Transfer destination options (discriminated by type)
Returns Promise<void>
Promise that resolves when the transfer request is accepted

sendDtmf

sendDtmf(digit: string): void
Sends a DTMF tone during an active voice interaction.
Parameters
- digit: string
  A single DTMF character: 0-9, *, #, a-d or A-D
Returns void
Throws
If the interaction is not in a state that allows DTMF (check canSendDtmf first)

canSendDtmf

canSendDtmf(): boolean
Whether the agent can send DTMF tones on this interaction. Only applicable for connected voice interactions where audio is active. Not applicable for viewers.

Returns boolean

canMute

canMute(): boolean
Whether the current user can mute their own microphone on this interaction right now. Use canUnmute for the inverse direction.

Returns boolean

canUnmute

canUnmute(): boolean
Whether the current user can unmute their own microphone on this interaction right now.

Returns boolean

canHold

canHold(): boolean
Whether agent can hold the interaction. Only applicable if I'm the owner of interaction and it is a voice interaction and call is connected.

Returns boolean

canResume

canResume(): boolean
Whether agent can resume the interaction. Only applicable if I'm the owner of interaction and it is a voice interaction and call is on hold.

Returns boolean

canTransfer

canTransfer(): boolean
Whether agent can transfer the interaction. Only applicable if I'm the owner of interaction and it is a voice interaction and call is connected.

Returns boolean

canWrapUp

canWrapUp(): boolean
Whether agent can wrap up the interaction. Only applicable if I'm the owner of interaction and interaction is in wrapup state.

Returns boolean

canExtendWrapUp

canExtendWrapUp(): boolean
Whether the agent can extend the wrap-up timer. Returns true when the agent is the owner, the interaction is in wrap-up status, the queue has wrap-up extend configured, and at least 5 seconds remain.

Returns boolean

extendWrapUp

extendWrapUp(): Promise<void>
Extends the wrap-up timer by the configured number of seconds. Resolves when the server confirms the extension

Returns Promise<void>
Promise that resolves when the extension is confirmed

canResolve

canResolve(): boolean
Whether agent can resolve the interaction. Only applicable if I'm the owner of interaction and interaction is in connected or attendedTransfer state.

Returns boolean

canUnresolve

canUnresolve(): boolean
Whether agent can unresolve the interaction. Only applicable if I'm the owner of interaction and if call is disconnected.

Returns boolean

canBlindTransfer

canBlindTransfer(): boolean
Whether agent can blind transfer the interaction. Only applicable if I'm the owner of interaction.

Returns boolean

canExternalBlindTransfer

canExternalBlindTransfer(): boolean
Whether agent can blind transfer the interaction to an external phone number. Checks all conditions: ownership, connected status, audio active, external transfer permission enabled, not a direct agent call, and not after a completed conference.

Returns boolean

canAttendedTransfer

canAttendedTransfer(): boolean
Whether agent can attended transfer the interaction. Only applicable if I'm the owner of interaction and it is a voice interaction and call is connected.

Returns boolean

canExternalAttendedTransfer

canExternalAttendedTransfer(): boolean
Whether agent can attended transfer the interaction to an external phone number. Checks all base attended-transfer conditions plus: audio active and external transfer permission enabled on the queue.

Returns boolean

canConference

canConference(): boolean
Whether agent can initiate a conference on the interaction. Only applicable if I'm the owner of interaction and it is a voice interaction and call is connected.

Returns boolean

canCancelTransfer

canCancelTransfer(): boolean
Whether agent can cancel the transfer of the interaction. Applicable for both owner and the consulted agent answering attended call. Not appplicable if transfer was done to queue

Returns boolean

canCompleteTransfer

canCompleteTransfer(): boolean
Whether agent can complete the transfer of the interaction. Applicable only for owner of the interaction.

Returns boolean

canCancelConference

canCancelConference(): boolean
Whether agent can cancel the conference of the interaction. Only applicable if I'm the owner of interaction and it is a voice interaction and call is connected.

Returns boolean

canCompleteConference

canCompleteConference(): boolean
Whether agent can complete the conference of the interaction. Only applicable if I'm the owner of interaction and it is a voice interaction and call is connected.

Returns boolean

canDisconnectCall

canDisconnectCall(): boolean
Whether agent can disconnect the call to customer. Only applicable if I'm the owner of interaction and it is a voice interaction and call is connected.

Returns boolean

canSetNotes

canSetNotes(): boolean
Whether agent can update the notes of the interaction. Only applicable if I'm the owner of interaction and it is a voice interaction and call is connected or in wrap-up.

Returns boolean

canMergeCustomFields

canMergeCustomFields(): boolean
Whether the agent can set custom fields on this interaction. Only applicable if the agent is the owner and the interaction is in connected, attendedTransfer, hold, or wrapUp status. Returns false for viewers - only the owning agent may write custom fields.

Returns boolean

setClassificationType

setClassificationType(classification: ClassificationCode): Promise<void>
Sets the classification type for this interaction. Describes the reason the customer reached out or the purpose of the interaction.
Parameters
- classification: ClassificationCode
  The classification code to set
Returns Promise<void>
Promise that resolves when the classification type is saved

setClassificationResult

setClassificationResult(classification: ClassificationCode): Promise<void>
Sets the classification result for this interaction. Describes the outcome of the interaction.
Parameters
- classification: ClassificationCode
  The classification code to set
Returns Promise<void>
Promise that resolves when the classification result is saved

canSetClassification

canSetClassification(): boolean
Whether agent can set classification codes on this interaction. Only applicable if the agent is the owner and the interaction is in connected, attendedTransfer, hold, or wrapUp status.

Returns boolean

attendedTransfer

attendedTransfer(options: AttendedTransferOptions): Promise<void>
Initiates an attended (consultative) transfer. The original call is placed on hold and a consult leg is established to the target user or queue.
Parameters
- options: AttendedTransferOptions
  The target user or queue to transfer to.
Returns Promise<void>
Promise that resolves when the attended transfer request is accepted by server

cancelTransfer

cancelTransfer(): Promise<void>
Cancels an in-progress attended transfer. The originating agent is reconnected to the original customer call.

Returns Promise<void>
Promise that resolves when the cancel request is confirmed by server

completeTransfer

completeTransfer(): Promise<void>
Completes an in-progress attended transfer. The consulted agent is disconnected and the original call is reconnected to the customer.

Returns Promise<void>
Promise that resolves when the complete request is confirmed by server

conference

conference(): Promise<void>
Initiates a conference during an attended transfer, merging the agent, customer, and consulted party into a three-way call.

After calling this, all three parties can hear each other. The agent remains in control and can either cancelConference to drop the consulted party, or completeConference to finalize the conference and allow additional participants (viewers) to be added.

Returns Promise<void>
Promise that resolves when the conference is established

cancelConference

cancelConference(): Promise<void>
Cancels an in-progress conference, disconnecting the consulted party and returning to a two-party call between the agent and customer.

Returns Promise<void>
Promise that resolves when the cancel request is confirmed by server

completeConference

completeConference(): Promise<void>
Completes the conference, finalizing the multi-party session.

After completion, additional participants can join the interaction as viewers. The consulted party transitions to a viewer role with limited controls. Call this when the conference setup is done and additional participants should be able to join.

Returns Promise<void>
Promise that resolves when the complete request is confirmed by server

isViewer

isViewer(): boolean
Whether the current user is a viewer of this interaction. A viewer is a user who joined via conference complete and has limited controls.

Returns boolean

getViewers

getViewers(): Viewer[]
Returns the list of active viewers on this interaction. Each Viewer exposes the viewer's identity and state, plus owner-on-viewer actions (Viewer.mute, Viewer.remove, Viewer.assignOwner).

Returns Viewer[]

canLeaveCall

canLeaveCall(): boolean
Whether the current user can leave the call as a viewer.

Returns boolean

canJoinCall

canJoinCall(): boolean
Whether the current user can join the call as a viewer.

Returns boolean

canLeave

canLeave(): boolean
Whether the current user can be removed as a viewer.

Returns boolean

leaveCall

leaveCall(): Promise<void>
Leaves the call audio as a viewer (stays as viewer but disconnects audio).

Returns Promise<void>

joinCall

joinCall(): Promise<void>
Joins the call audio as a viewer.

Returns Promise<void>

leave

leave(): Promise<void>
Removes the current user as a viewer from this interaction.

Returns Promise<void>

sendMessage

sendMessage(request: ChatMessageRequest): Promise<MessageIdentifier>
Sends a chat message on this interaction. Resolves once the server echoes the message back over the socket; the full message is also dispatched via the INTERACTION_MESSAGE_SENT event.
Parameters
- request: ChatMessageRequest
  Built via ChatMessageRequest
Returns Promise<MessageIdentifier>
Promise resolving to the MessageIdentifier of the sent message

canSendMessage

canSendMessage(): boolean
Whether the agent can send a chat message on this interaction. Returns true when the interaction is connected and the agent is the owner or a viewer.

Returns boolean

getMessages

getMessages(options?: GetMessagesOptions): MessagesIterator
Returns a bidirectional iterator over the message history of this interaction. Call previous() on the iterator to fetch older messages and next() to fetch newer messages.
Parameters
- Optionaloptions: GetMessagesOptions
  Optional GetMessagesOptions.
Returns MessagesIterator
A MessagesIterator.

Throws
When canGetMessages returns false.

canGetMessages

canGetMessages(): boolean
Whether the agent can fetch message history on this interaction. Returns true when the agent is the owner or a viewer.

Returns boolean

Capability Guards

canBarge

canBarge(): boolean
Whether the current Elite supervisor viewer can barge. Requires an Elite supervisor on the call's audio leg currently in listen-only mode.

Returns boolean

canUnbarge

canUnbarge(): boolean
Whether the current Elite supervisor viewer can stop barging. Requires an Elite supervisor on the call's audio leg currently in listen-talk mode.

Returns boolean

canCoach

canCoach(): boolean
Whether the current Elite supervisor viewer can start coaching. Requires an Elite supervisor on the call's audio leg whose mode is listen-only (or not yet confirmed by the server).

Returns boolean

canClaimOwnership

canClaimOwnership(): boolean
Whether the current viewer can claim ownership of this interaction. Evaluates viewer status, interaction status, monitoring permissions, hybrid restrictions, audio state (phone only), and queue access.

Returns boolean
true if the viewer is permitted to claim ownership

Monitoring

barge

barge(): Promise<void>
Barges into the call as an Elite supervisor - the supervisor's voice becomes audible to both the agent and the customer. Resolves once the server confirms the mode transition; rejects on request failure or after a 30s timeout.

Returns Promise<void>
Throws
When canBarge returns false

unbarge

unbarge(): Promise<void>
Stops barging and returns the supervisor to listen-only (mic silenced). Same async confirmation pattern as barge.

Returns Promise<void>
Throws
When canUnbarge returns false

coach

coach(): Promise<void>
Starts coaching as an Elite supervisor - the supervisor's voice reaches only the agent (whisper coaching); the customer does not hear it. Resolves once the server confirms the mode transition; rejects on request failure or after a 30s timeout.

There is no explicit "uncoach" - leave the call via leaveCall to exit coach mode.

Returns Promise<void>
Throws
When canCoach returns false

claimOwnership

claimOwnership(): Promise<void>
Claims ownership of this interaction. The current user must be a viewer.

Returns Promise<void>
Promise that resolves when the claim request is accepted

Interface InteractionTrait

See

Implemented by

Index

Properties

Methods

Capability Guards

Monitoring

Properties

currentStatus

interactionId

communicationType

communicationSubType

customer

queueDetails

startTime

isMuted

isHold

ReadonlyisElite

ReadonlyengagementId

ReadonlyinitialCommunicationType

ReadonlyinitialCommunicationSubType

Optional ReadonlyendTime

ReadonlyroutingDetails

Optional ReadonlyownerDetails

subject

notes

customFields

OptionalclassificationType

OptionalclassificationResult

isOwner

isConsultTarget

OptionalwrapUpDeadline

OptionaltransferDetails

ReadonlycurrentViewingState

Methods

canAccept

Returns boolean

accept

Returns Promise<void>

canReject

Returns boolean

reject

Returns Promise<void>

disconnectCall

Returns Promise<void>

canClose

Returns boolean

close

Parameters

Returns Promise<void>

canComplete

Returns boolean

complete

Returns Promise<void>

setNotes

Parameters

Returns Promise<void>

setSubject

Parameters

Returns Promise<void>

canSetSubject

Returns boolean

mergeCustomFields

Parameters

Returns Promise<void>

getTransferableUsers

Parameters

Returns Promise<TransferableUsersPage>

getTransferableQueues

Parameters

Returns Promise<TransferableQueuesPage>

mute

Returns Promise<void>

unmute

Returns Promise<void>

holdCall

Returns Promise<void>

resumeCall

Returns Promise<void>

`Readonly`isElite

`Readonly`engagementId

`Readonly`initialCommunicationType

`Readonly`initialCommunicationSubType

`Optional` `Readonly`endTime

`Readonly`routingDetails

`Optional` `Readonly`ownerDetails

`Optional`classificationType

`Optional`classificationResult

`Optional`wrapUpDeadline

`Optional`transferDetails

`Readonly`currentViewingState