Interface RoutingDetails

Routing context for an interaction - the phoneNumber the customer dialed and its admin-friendly label. Immutable once set at interaction creation.

interface RoutingDetails {
phoneNumber: string;
phoneNumberName: string;
}

Index

Properties

phoneNumber phoneNumberName

Properties

phoneNumber

phoneNumber: string

The phone number the customer dialed to reach this interaction. The empty string ("") means "not populated".

phoneNumberName

phoneNumberName: string

Admin-configured friendly name for the phone number (e.g. "Support Line"). The empty string ("") means "not populated".