@avaya/infinity-agent-sdk - v1.0.0
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    Enumeration InteractionStatus

    The lifecycle state of an interaction.

    States progress sequentially from PENDING through CONNECTED to WRAP_UP and finally COMPLETED. Intermediate states (HOLD, BLIND_TRANSFER, ATTENDED_TRANSFER) indicate transient call conditions. The platform sets the state; read it from Interaction.currentStatus.

    interaction.subscribe(InteractionEventType.INTERACTION_WRAP_UP, () => {
        console.log("Status is now:", interaction.currentStatus); // InteractionStatus.WRAP_UP
    });
    Index

    Enumeration Members

    PENDING CONNECTED WRAP_UP COMPLETED UNKNOWN HOLD BLIND_TRANSFER ATTENDED_TRANSFER OPEN CREATING

    Enumeration Members

    PENDING: "pending"

    The interaction has arrived and is ringing for the agent. The platform sets this state when the interaction is distributed to the agent but has not yet been accepted.

    CONNECTED: "connected"

    The agent has accepted the interaction and is actively connected to the customer. The platform sets this state immediately after a successful Interaction.accept call.

    WRAP_UP: "wrapUp"

    The interaction has ended and the agent is completing post-call work (wrap-up). The platform sets this state after the call is disconnected. The agent can record notes and set classification codes before closing the interaction.

    COMPLETED: "completed"

    The interaction has been closed and all wrap-up work is finalized. The platform sets this terminal state after a successful Interaction.close or Interaction.complete call.

    UNKNOWN: "unknown"

    The interaction state could not be determined. The platform sets this state when the received status value does not match any known state.

    HOLD: "hold"

    The customer call is currently on hold. The platform sets this state after a successful Interaction.holdCall call.

    BLIND_TRANSFER: "blindTransfer"

    A blind (immediate, no-consultation) transfer is in progress. The platform sets this state briefly while routing the call to the target agent or queue.

    ATTENDED_TRANSFER: "attendedTransfer"

    An attended (consultative) transfer is in progress. The platform sets this state after a successful Interaction.attendedTransfer call, while the agent is consulting with the target before handing off the customer.

    OPEN: "open"

    The interaction is open and unresolved. The platform sets this state when an agent closes a call without resolving it (e.g. closes as unresolved). The interaction remains visible in Discover Interactions until it is resolved or completed.

    CREATING: "creating"

    The interaction is being initialised by the platform. The platform sets this transient state briefly while the interaction record is being created, before it transitions to PENDING and is distributed to an agent.

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