The resolution outcome to record when closing an interaction.
Passed to Interaction.close to indicate whether the customer's issue was resolved during this interaction. The chosen value is reflected in the InteractionCompletedPayload.resolutionStatus field of the INTERACTION_COMPLETED event.
INTERACTION_COMPLETED
await interaction.close(ResolutionStatus.RESOLVED); Copy
await interaction.close(ResolutionStatus.RESOLVED);
The customer's issue was successfully resolved during this interaction.
The customer's issue was not resolved and may require follow-up.
The resolution outcome to record when closing an interaction.
Passed to Interaction.close to indicate whether the customer's issue was resolved during this interaction. The chosen value is reflected in the InteractionCompletedPayload.resolutionStatus field of the
INTERACTION_COMPLETEDevent.Example