Interface CoreConversationTrait

Represents the traits of the Avaya Infinity Core Conversation.

interface CoreConversationTrait {
    createdAt: Readonly<Date>;
    participants: readonly Participant[];
    state: ConversationState;
    addConversationEndedListener(handler: EventHandler<ConversationEnded>): string;
    addParticipantAddedListener(handler: EventHandler<ParticipantAdded>): string;
    addParticipantDisconnectedListener(handler: EventHandler<ParticipantDisconnected>): string;
    end(): Promise<void>;
    removeConversationEndedListener(eventHandlerId: string): void;
    removeParticipantAddedListener(eventHandlerId: string): void;
    removeParticipantDisconnectedListener(eventHandlerId: string): void;
    setContextParameters(parameters: Record<string, string>): void;
}

Implemented by

CoreConversation

Index

Properties

createdAt participants state

Methods

addConversationEndedListener addParticipantAddedListener addParticipantDisconnectedListener end removeConversationEndedListener removeParticipantAddedListener removeParticipantDisconnectedListener setContextParameters

Properties

`Readonly`createdAt

createdAt: Readonly<Date>

Date when the conversation was created.

`Readonly`participants

participants: readonly Participant[]

Gets the list of participants in the conversation.

`Readonly`state

state: ConversationState

The current state of the conversation.

Methods

addConversationEndedListener

addConversationEndedListener(handler): string
Attach event handler callback that needs to be invoked when the conversation ends.
Parameters
- handler: EventHandler<ConversationEnded>
  The event handler callback.
Returns string
A unique event handler id that was generated by Omni SDK when the event handler was attached.

addParticipantAddedListener

addParticipantAddedListener(handler): string
Attach event handler callback that needs to be invoked when a participant is added to the conversation.
Parameters
- handler: EventHandler<ParticipantAdded>
  The event handler function to be called when a participant is added.
Returns string
A unique identifier for the event handler.

addParticipantDisconnectedListener

addParticipantDisconnectedListener(handler): string
Attach event handler callback that needs to be invoked when a participant is disconnected from the conversation.
Parameters
- handler: EventHandler<ParticipantDisconnected>
  The event handler function to be called when a participant is disconnected.
Returns string
A unique identifier for the event handler.

end

end(): Promise<void>
End this conversation. This will end the conversation between the User and Avaya Infinity contact center and close all its associated channels.

Returns Promise<void>
A promise that resolves when the conversation has been successfully ended.

removeConversationEndedListener

removeConversationEndedListener(eventHandlerId): void
Remove the event handler callback that was attached to the conversation ended event.
Parameters
- eventHandlerId: string
  Event handler id that was received at the time of attaching the event handler.
Returns void

removeParticipantAddedListener

removeParticipantAddedListener(eventHandlerId): void
Removes a event handler attached to the "participantAdded" event.
Parameters
- eventHandlerId: string
  The unique identifier of the event handler to be removed.
Returns void

removeParticipantDisconnectedListener

removeParticipantDisconnectedListener(eventHandlerId): void
Removes a event handler attached to the "participantDisconnected" event.
Parameters
- eventHandlerId: string
  The unique identifier of the event handler to be removed.
Returns void

setContextParameters

setContextParameters(parameters): void
The key value pairs that are passed as context parameters for the conversation to Avaya Infinity. Avaya Infinity uses this information to make business decisions on how the conversation should be treated. For example, the client application might want to send hints about customer's interest based on the customer's searches or FAQ browsing.
Parameters
- parameters: Record<string, string>
  The context parameters to set.
Returns void
Example
```
conversation.setContextParameters({"availableBalance": "1000"});
```