The conversation is active and can be used. This is the state when the conversation is operational.
The conversation has been closed and is no longer operational. The conversation moves into this state after the closing process initiated by the User is completed or if the conversation has been closed by the Contact Center. No further actions can be performed on the conversation once it reaches this state.
The conversation moves into this state when the user initiates an end conversation. It remains in this state until the closing process is complete, after which, it will move to ConversationState.CLOSED state. No further actions can be performed on the conversation once it reaches this state.
The conversation is being initialized. This is the initial state. The conversation cannot be used until it transitions to ConversationState.ACTIVE.
Various states that a conversation can be in.