Interface CreateOutboundVoiceInteractionParams

interface CreateOutboundVoiceInteractionParams {
    queueId?: string;
    phoneNumber: string;
    customer?: OutboundCustomerDetails;
    details?: AdditionalInteractionDetails;
}

Properties

queueId?: string

The ID of the queue to route the call through.

Required for standard agents. Optional for Elite (hybrid) agents ({@link UserTrait.isEliteVoiceEnabled} === true).

phoneNumber: string

The destination phone number to call

Optional pre-fill data for the customer being called (name, email, language code).

Optional additional details for the interaction