Interface SdkVoiceCallFailureRecord

A single voice call failure record captured in the diagnostic bundle's bounded ring buffer. Only terminal failures are recorded — successful calls and transient media disconnects do not produce records.

Primary triage use cases:

Filter by interactionId to see one interaction's full retry history (e.g. 6 failures with the same interactionId in 30 s = one network incident, not six independent problems).
Compare failedAt timestamps across bundles from multiple agents to identify whether failures cluster in a common time window (regional network incident vs per-agent issue).
Cross-reference callId into the log ring buffer for full per-call detail when the log has not rolled over.

interface SdkVoiceCallFailureRecord {
    callId: string;
    interactionId: string;
    failedAt: number;
    failureType: "callFailed" | "mediaFailed";
}

Index

Properties

callId interactionId failedAt failureType

Properties

callId

callId: string

ACS-assigned call identifier.

interactionId

interactionId: string

The interaction the failed call belonged to — primary correlation key for triage.

failedAt

failedAt: number

Epoch-ms timestamp when the failure event fired.

failureType

failureType: "callFailed" | "mediaFailed"

Which layer terminated:

callFailed — SIP signaling / dialog failed.
mediaFailed — RTP audio path terminally lost.

Interface SdkVoiceCallFailureRecord

Index

Properties

Properties

callId

interactionId

failedAt

failureType

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