Emitted when the current Elite supervisor viewer transitions into coach mode.
coach
The supervisor's voice is audible only to the agent (whisper coaching); the customer cannot hear the supervisor.
interaction.subscribe(InteractionEventType.INTERACTION_VIEWER_COACH_STARTED, (event) => { console.log("Supervisor coaching:", event.payload.viewer.fullName);}); Copy
interaction.subscribe(InteractionEventType.INTERACTION_VIEWER_COACH_STARTED, (event) => { console.log("Supervisor coaching:", event.payload.viewer.fullName);});
The event type identifier.
The event payload containing event-specific data.
The timestamp when the event occurred.
Emitted when the current Elite supervisor viewer transitions into
coachmode.The supervisor's voice is audible only to the agent (whisper coaching); the customer cannot hear the supervisor.
Example
See