Interface InteractionTransferCompleteEvent

Emitted when an attended transfer is completed and the customer is handed off to the consulted agent.

Both the originating agent and the consulted agent receive this event. For the originating agent, the interaction is removed from their session. For the consulted agent, the interaction transitions from the attended transfer state to the normal connected state. Remove or update the interaction in the UI accordingly.

Example

interaction.subscribe(InteractionEventType.INTERACTION_TRANSFER_COMPLETE, (event) => {
    console.log("Transfer completed for:", event.payload.interactionId);
});

See

interface InteractionTransferCompleteEvent {
    type: INTERACTION_TRANSFER_COMPLETE;
    payload: InteractionTransferCompletePayload;
    occurredAt: Date;
}

Hierarchy (View Summary)

InteractionEventBase
- InteractionTransferCompleteEvent

Index

Properties

type payload occurredAt

Properties

type

type: INTERACTION_TRANSFER_COMPLETE

The event type identifier.

payload

payload: InteractionTransferCompletePayload

The event payload containing event-specific data.

occurredAt

occurredAt: Date

The timestamp when the event occurred.

Interface InteractionTransferCompleteEvent

Example

See

Hierarchy (View Summary)

Index

Properties

Properties

type

payload

occurredAt

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