Emitted when the agent rejects an incoming interaction.
Fired after a successful Interaction.reject call. The interaction will be re-queued or handled according to platform routing rules. The interaction is no longer active in the agent's session.
interaction.subscribe(InteractionEventType.INTERACTION_REJECTED, (event) => { console.log("Interaction rejected:", event.payload.interactionId);}); Copy
interaction.subscribe(InteractionEventType.INTERACTION_REJECTED, (event) => { console.log("Interaction rejected:", event.payload.interactionId);});
The event type identifier.
The payload containing rejection details.
The timestamp when the event occurred.
Emitted when the agent rejects an incoming interaction.
Fired after a successful Interaction.reject call. The interaction will be re-queued or handled according to platform routing rules. The interaction is no longer active in the agent's session.
Example
See