Interface InteractionMessageReceivedEvent

Emitted when a message is received on this interaction. The message may have been authored by another viewer/owner or generated by the server as a system notification - narrow on event.payload.message.author.type to disambiguate. Inspect event.payload.message.isPrivate to tell private (viewer-only) messages apart from customer-visible ones.

Example

interaction.subscribe(InteractionEventType.INTERACTION_MESSAGE_RECEIVED, (event) => {
    const { message } = event.payload;
    if (message.author.type === MessageAuthorType.AGENT) {
        console.log(`${message.author.details.displayName}: ${message.body.text.content}`);
    } else {
        console.log(`[system] ${message.body.text.content}`);
    }
});

See

interface InteractionMessageReceivedEvent {
    type: INTERACTION_MESSAGE_RECEIVED;
    payload: InteractionMessageReceivedPayload;
    occurredAt: Date;
}

Hierarchy (View Summary)

InteractionEventBase
- InteractionMessageReceivedEvent

Index

Properties

type payload occurredAt

Properties

type

type: INTERACTION_MESSAGE_RECEIVED

The event type identifier.

payload

payload: InteractionMessageReceivedPayload

The event payload containing event-specific data.

occurredAt

occurredAt: Date

The timestamp when the event occurred.

Interface InteractionMessageReceivedEvent

Example

See

Hierarchy (View Summary)

Index

Properties

Properties

type

payload

occurredAt

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