Emitted when a conference is initiated on an interaction, connecting the customer,
the originating agent, and the consulted agent into a three-way call.
All three parties - the customer, the originating agent, and the consulted agent - are
now connected in a three-way call.
Example
interaction.subscribe(InteractionEventType.INTERACTION_CONFERENCE, (event) => { console.log("Conference started for:", event.payload.interactionId); });
Emitted when a conference is initiated on an interaction, connecting the customer, the originating agent, and the consulted agent into a three-way call.
All three parties - the customer, the originating agent, and the consulted agent - are now connected in a three-way call.
Example
See