Interface BlindTransferToUserOptions

Options for initiating a blind transfer to a specific agent.

Target agent for a blind transfer. Obtain available agents via Interaction.getTransferableUsers and pass the selected agent's id here.

interface BlindTransferToUserOptions {
    type: "user";
    userId: string;
    userName?: string;
}

Properties

type: "user"

Discriminant identifying this as a user transfer

userId: string

Platform-assigned unique identifier of the target agent

userName?: string

Display name of the target agent. Optional - used for UI display purposes only