Options for initiating a blind transfer to an external phone number.
External transfers route the customer call to a phone number outside the contact center. The interaction transitions directly to wrap-up after the transfer is initiated.
Readonly
Discriminant identifying this as an external transfer
The external phone number to transfer to
Optional
Display label for the destination. Defaults to "External" if omitted
Options for initiating a blind transfer to an external phone number.
External transfers route the customer call to a phone number outside the contact center. The interaction transitions directly to wrap-up after the transfer is initiated.