Options for initiating an attended (consultative) transfer to an external phone number.
An attended external transfer places the customer on hold and establishes a consult call to the
specified phone number. The originating agent can speak with the external party before completing
or cancelling the transfer. The server uses the queue's outbound caller ID - the client does not
supply a caller ID type.
Options for initiating an attended (consultative) transfer to an external phone number.
An attended external transfer places the customer on hold and establishes a consult call to the specified phone number. The originating agent can speak with the external party before completing or cancelling the transfer. The server uses the queue's outbound caller ID - the client does not supply a caller ID type.