@avaya/infinity-agent-sdk - v1.0.0
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    Enumeration MessageAuthorType

    The type of Author who sent a Message.

    Index

    Enumeration Members

    Enumeration Members

    AGENT: "agent"

    Authored by a contact-center agent (owner, monitor, or supervisor).

    SYSTEM: "system"

    Authored by the platform/server, not a human (e.g. "User joined the call").

    CUSTOMER: "customer"

    Authored by the customer party of an interaction (e.g. voice transcriptions of customer audio).