Describes the audio path between the supervisor, the agent, and the customer:
LISTEN_ONLY — supervisor hears the call but is silent (mic muted).
COACH — supervisor's voice reaches only the agent (whisper coaching).
LISTEN_TALK — supervisor barges in; all parties hear each other.
Only meaningful for viewers whose ViewerDetails.viewerType is "eliteSupervisor".
undefined on a supervisor viewer means the SO (Service Observe) audio session is
not currently established with the Elite PBX.
Elite supervisor monitoring mode.
Describes the audio path between the supervisor, the agent, and the customer:
LISTEN_ONLY— supervisor hears the call but is silent (mic muted).COACH— supervisor's voice reaches only the agent (whisper coaching).LISTEN_TALK— supervisor barges in; all parties hear each other.Only meaningful for viewers whose ViewerDetails.viewerType is
"eliteSupervisor".undefinedon a supervisor viewer means the SO (Service Observe) audio session is not currently established with the Elite PBX.